Description:
This project moving all of their contact centers for their different lines of business onto one platform. They are moving from Genesis PureConnect to Nice CXone.
Official Job Description;
Looking for a Sr. Project Manager. Candidate must have call center/ contact center experience. Ideal candidate would have product, insurance and annuities experience that has done projects from a business side or IT side, implementing insurance products, managing tech aspects, working with legacy and compliance, and working in financials all the way through operations systems.
They are waterfall, and they will be expected to be performing the projects within a waterfall methodology.
Summary of Responsibilities:
Provides leadership and direction to support business objectives through cost effective use of technology, staff and business practices. Leads and develops enterprise teams of managers and skilled personnel. Is responsible for the long-term vision, development and maturation of the Project Management Office (PMO) Center of Excellence (CoE) to offer services to both the IT department and the enterprise. Is responsible for delivery of the program/project portfolio for the eenterprise. Directs activities for multiple, complex enterprise transformation initiatives, ensuring that the initiative's business needs are addressed effectively and as agreed upon with the business partners. Is accountable for all strategic project-related processes, tools, metrics and documentation delivering value and meeting quality standards, budgets and deadlines. Works with minimal supervision and is responsible for making a broad range of decisions, escalating to executive-level associates when necessary and updating executive-level associates on a regular basis.
Position Responsibilities:
Develops and executes on the eEnterprise, IT departmental and PMO visions, goals, priorities and values.
Builds and matures a Center of Excellence (CoE) with the following responsibilities:
Works with management in the development of the strategic direction for the program management delivery initiative for the enterprise.
Uses expert-level knowledge and skill in the PMO discipline to build and mature best practice program and project management methodology (based on PMBOK), tools, metrics and training across the enterprise.
Attracts, recruits and retains associates with the right skills, competencies and cultural fit. Fosters the performance and development of associates to reach their full potential.
Plans, allocates and deploys resources effectively and efficiently to meet strategic goals.
Plans, leads and manages initiatives effectively by delivering on committed value, dates, budget, scope and quality.
Develops and manages within departmental, portfolio, program and project budgets and report on variances.
Ensures adherence to IT and PMO standards, processes and alignment across the enterprise.
Follows standards to negotiate effective agreements and ensure quality deliverables.
Owns and manages vendor relationships as applicable.
Develops effective client and business relationships and credibility.
Supports the day-to-day operations of the business and shared services units. Develops and meets service level agreements (SLA) and key performance indicators for applicable PMO services.
Acts as a change agent across the enterprise for PMO services.
Performs other duties as assigned by management.
Additional Skills & Qualifications:
On site 5 days a week.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.